How important is it to train an employee? Some employers can be under the impression that hiring a candidate after perusing their resume is enough. But is it?
Every level of a franchise operation needs training. Let us examine how.
1. On-boarding a new franchisee
Every franchisee is the captain of their ship and should know how to steer the ship, clean it, maintain it and rescue it in an emergency. The franchisee training programme handholds the individual, teaching them all aspects of operations. From assembling the product, packaging and billing to day-to-day management.
Every franchisee is taught the basics of how to:
Read A Profit & Loss Statement
Maintain Food Stocks
Keep An Inventory
Utilise Communication Skills
This training helps a franchisee manage all the operations single-handedly. A franchisee with this training is prepared with a contingency plan whenever a challenging situation arises.
2. Training experienced franchisees
Robust brands believe that every hardworking franchisee should grow along with them. Like true champions, they should continue to aspire for bigger, higher, and stronger, ones instead of limiting themselves to only one outlet. The franchisor helps the experienced franchisees to get trained. They are given the vision, the goals and the means to become adept at running multiple outlets simultaneously.
In a franchising business, the franchisor invests in the leadership skills of its franchisees. Instead of containing their training to the initial 4–6-week induction module, they keep franchisee training as an ongoing interactive process. They conduct sessions on various life skills, making ‘learning’ a lifelong and shared experience.
3. Training store managers
Every level of staff in an organisation needs a different kind of training that is relevant to their work profile. Similarly, a store manager should also know every aspect of the day-to-day operations of the outlet. They must be adept at managing the outlet via a customised set of tutorials, along with personal training. That is what a franchisor provides.
The training enhances the skills & gives knowledge about-
Handling Emergency Situation
Safe Hygiene Practices
Managing the team
4. Training the cashiers
Accounts and handling daily cash transactions is a very responsible task. A person appointed as the store cashier should have a keen understanding of accounting, billing and maintaining cash and balances, and should be ethical and honest in all dealings. Today, customers have a plethora of options to choose from while paying for even a basic burger and fries order at a food joint. The franchisor trains these cashiers so that they are aware of how to-
Provide The Best Customer Service
Handle An Emergency
Manage The Team
5. Training the front-end staff
The front-end staffs are the final and most direct link between the brand and the customers.
Thanks to the franchisor's ease offered by online training modules, every single front-end staff member across any outlet of a brand get trained in the same manner. The training ensures that all of them have received the code of ethics instilled by the brand.
Irrespective of the designation, with an enthusiastic learner, the possibilities are limitless. After all, growth should be at all levels, and not restricted to only a few.
With the very same belief, India's Largest QSR Burger Chain, Jumboking has been training everyone at all levels.
Jumboking is now extending its hand towards all business enthusiasts. Click on the below to know more.